Envoy Support

Help with the Envoy mail apps for iPhone, iPad, Android, Mac and Windows.

Write to hi@kemmy.org and a person at The House of Kemmy will answer, usually within one working day. Say which device you use and what you were doing when the problem happened.

Signing in

Use the email address and password of the mailbox your organisation gave you. If you have forgotten the password, ask your organisation’s administrator, or write to us.

Several mailboxes

Tap your picture at the top right, then Add Mailbox. Tap a mailbox in the same list to switch to it.

Notifications

Allow notifications when the app asks. If new mail does not alert you, check that notifications for Envoy are on in your device’s settings, then open the app once.

Removing your data

Signing out of a mailbox removes its copy of your mail, its sign-in token and its notifications from that device. To have your data deleted from our servers, or your mailbox closed, write to hi@kemmy.org or ask your administrator.

Privacy

See our Privacy Policy and Terms of Use.